Returns, Damaged/Defective Items, Missing or Incorrect Orders
If your order arrives with a damaged or incorrect item, please email us with a picture of the issue within 72 hours of the delivery confirmation provided by USPS. We will be unable to provide refunds without a picture or return. Please include your order number and the shipping information on your order.We cannot accept returns of used products. Please contact us if you have any questions about your order or any Ribbits Stickits product. When contacting us, please include your order number and the date the order was placed.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 229 Warren St, Fall Branch TN 37656, United States.