Orders ship from Fall Branch, TN to the shipping address provided when you placed your order. Our turn around time (TAT) for non-preorder items is typically within 5-7 business days via your selected shipping method. Orders over $150 may include signature confirmation.
Packages returned to us due to incorrect shipping address will be refunded once they have been returned to us, minus the cost of shipping. If you have provided an incorrect address, and your order has already shipped, the post office may be able to redirect it. Please contact the post office for information on redirecting or intercepting packages.
Once orders leave our hands, we can’t control expected delivery time, delays in shipment time, or any other problems that may occur due to USPS issues. If you have received tracking information for your order and that information has not updated in over a week, please contact us to let us know.
If you have any trouble with your order or need to contact us, please email us at firstname.lastname@example.org. You can find additional photos and information through our Instagram @RibbitsStickits or in our Facebook group Ribbits’ Toad-ally Awesome Army.